Phil Griffith

Review of Nick Mascitelli imports (NMI)

Absolutely disgusted by this business (product & s...

Absolutely disgusted by this business (product & service)
Purchased a pair of boots and after several months of going back and forth with extremely uncooperative staff, I have finally been told that they were obviously just a bad pair of boots that had been made.
In addition to this, there are lumps within the foot beds that give the feeling of having small stones in your shoe. The business representative had the cheek to say this was a usual thing and that she has it in most of her better quality shoes.
I was advised to send them back and that they would arrange a store credit. After incurring a further $15 for postage sending them back at their request, I was then advised that they will now only offer a discount on my next purchase.
I have been trying to contact them for days now to confirm some simple details about this next potential purchase, but again they are ignoring / avoiding me.
This is not acceptable.
No one should be subject to this kind of service in this day and age. This has seriously put me off internet shopping it its entirety.
NOT FAIR!
If you are considering purchasing anything from this business, DON T!!!