A rare extravagance for a happy occasion turned in...

A rare extravagance for a happy occasion turned into an annoying experience when I called to report that the doz roses I ordered was one rose short. I rec'd only 11 - counted three times by me and twice by my wife.
After sitting on hold for the third time, I finally hung up out of frustration. How long was I supposed to spend trying to resolve this? (Then here I am spending even more time writing a review.)They did offer to send another rose but I requested a credit instead. No satisfaction yet.