I used the app to make a reservation. Due to a lac...

I used the app to make a reservation. Due to a lack of cell service the reservation did not go through. I called the desk and they assured me they reserved my room and when I arrived, it was no longer available. They blamed a shift change which didn t matter to us, we just wanted a room. They were able to get us a room at the Radisson Blu Ridzene for the same rate. It was unfortunate given the long day preceding the incident but we got a room elsewhere. I m not sure I would try again.