This must be the least luxurious IC, they should b...

This must be the least luxurious IC, they should be degraded to 4 stars due to various things. Compared to other 5 star hotels, the total experience here is flat.
Staff is mostly serviceminded, the concierge very nice and helpful, servers in the Lobby Bar Waterbiscuit very friendly.

The management needs to improve their communication towards guests. Outdoor Pool area 10th floor was closed for two days due to private event, without beeing announced before and the staff could only suggest guests to go to the beach or wait until afternoon when pool are was to be opened again. When I tryed to ask for a conversation with the manager in the reception, all they did was send messages back and forth between us through a helper, and did not face my complaint. No compensations made.

Pool and Bar area on 10th floor holds lots of sunbeds but the pool is not heated, approx. 20 degrees C in end of September.

Double room good, sound proofed balcony door but between rooms and from the hallway you hear a lot. For a sunny balcony, get a room ending with No 01-20 on floor 10 and up.

Connected gym is awesome, close to an indoor pool which is nice for an evening swim.