While the location was great and the lobby was imp...

While the location was great and the lobby was impressive, IF I could leave zero stars at this point I think I would. I became sick while staying there. I was VERY ill, possibly the sickest I have ever been. I couldn't return to work for a week. When I returned home I went to my doctor and they ran tests. I contacted the office to tell them about the lab results so they would be aware and could investigate and possibly find and/or fix the problem to prevent others from my experience. The person they thought I should speak to was supposedly in a meeting so I requested a call back. I received no return call. I called again, weeks later and got the same story and when I said that wouldn't work they transferred me to security where we went through a full report. Again I requested a return call so I could be certain my concern would be addressed. Again, no return call. I called again today, and the person they thought I should speak to (after telling them why I was calling) had just stepped out of the office, but was in the building, so we will see if they show any interest or concern for their future guests by returning my call this time.
I as others have reported, I could not control the temp in my room, and it took quite awhile to get extra blankets and a portable heater, pop machines ate my money and delivered no pop... all these were minor complaints in comparison to the illness... After returning home and after the lab results were in the Iowa Dept of Health became involved because it was what my doctor called a mandatory reportable results. I had to complete their interview process and they were very interested/concerned until they discovered/decided I was likely exposed in Illinois. Anyway, to sum all this up, I don't think a return call from the facility was too much to ask given the seriousness of my illness to investigate the possibility of their involvement.