I signed up with them to match a tutor. They said ...

I signed up with them to match a tutor. They said they would do it. They also said I could cancel anytime and I am entitled to full refund. My plans changed so I asked for refund. But they were so reluctant to refund. I am still am waiting for the refund. Neither they matched me with a tutor, nor they refunded. Come on. It s over three thousand dollars. How long do they want me to wait?