Heather Ryan

Review of Phoenix VA Healthcare System

I have been going here since 18Nov2016 and I have ...

I have been going here since 18Nov2016 and I have always been treated with respect. No, I haven't always been able to get appointments within a week, but always in a decent amount of time.

Being a male to female transgender veteran, I am not always treated properly, but here, I have never had a problem with staff using the correct pronouns and supporting me using the correct restrooms. I have only had one person try and make a fuss, and the staff supported me 100% and said to the upset individual, "I'm sorry you feel that way, but if it's that much of a problem to you, maybe you would feel more comfortable getting your healthcare somewhere else."

Because I am mute (I am unable to speak), I get a lot of people pushing me aside because I can't "speak up" and they don't want to take the time it takes for me to write it out. The staff at the VA have always been patient with me and I have never felt overly rushed to "get it out".