JL Shapiro

Review of Delta Dental of Illinois

Want to cancel coverage? Good luck.

Want to cancel coverage? Good luck.

In early November 2019 I received a letter from Delta Dental about continuing coverage in 2020. The letter stated that I must let them know in writing if I wished to cancel coverage for the coming year, but the letter provided no website link to do that. So, I wrote them a cancellation letter and sent it to the postal address on the letter via USPS mail on November 5. On January 4, 2020 my credit card was billed for January's dental coverage.

On January 5 I attempted to log into my Delta Dental account to dispute the charge, but couldn't due to "account not found." I clicked a Contact Us link and detailed the problem of the invalid charge. January 20 they responded back that they couldn't find my account with the info I'd provided and asked for my Client ID number and birth date. I responded with the requested number on the insurance card and my birth date. Never got a response back.

On January 31 I found and called an account support phone number, spoke with a human named Krista and recounted the saga of the invalid charge. She said there was no record of my cancellation letter, but would forward my concern up the chain. However, she also said there was no guarantee that the charge would be reversed. Last week I had to formally dispute the charge with my credit card issuer. As of today, February 11, the charge is still there.

So, if you are even slightly considering Delta Dental for your dental insurance coverage, don't do it. Their left hand is unaware of their right hand and neither hand appears to be connected to a brain.