David Huff

Review of The Waterworks

I was charged $247 for a technician to put a small...

I was charged $247 for a technician to put a small hole in the ceiling of my garage. I requested weekend service, so I understand that the service fee might be more expensive (in this case, $100), but an additional $147 for the 5 minutes it took him to make the hole, and not clearly articulate the problem/resolution seems a bit comical. Image if I would have had the technician continue to troubleshoot and fix the problem. If this price point is representative of the plumbing industry, then bad on me, but creating more damage than when he arrived, charging $247, and not resolving my issue seems off. I called into the office to review my bill that same day and was told I'd hear from someone by the next business day; I'm still waiting for that call.