Bad, incapable, lean conversation just shrugging s...

Bad, incapable, lean conversation just shrugging shoulders.
I wanted to have a new key made for my aging Scenic, I had to find it twice to learn, once 2 hours and the second time almost 4 hours waiting at the cat table in between after two hours, I asked and didn't find it started and had to listen to snappy answers. After almost four hours, the master came and explained that teaching does not work and the beard of the key does not fit anyway, cruel and unable to do bad manners