Shirley S

Review of Hilton Atlanta / Embassy Suite...

This was a disappointing stay overall. We got ther...

This was a disappointing stay overall. We got there around 7:30pm and my room was still not ready for check in (check in is 4pm), and I was told they didn't have another room to switch me to, so would have to wait for mine to be ready at an unknown time. We left our things with that front desk to go get dinner and finally for a text it was ready at 8:41pm. When I finally got in the room, it stunk of cigarette smoke, but I didn't bother going back to reception considering they had already told me they didn't have other rooms when I couldn't check in earlier. I asked for the room to be changed the next day and they reassigned me, at least.

The breakfast and manager's reception were just OK, with lots of delays putting the food out, but at least the drinks were decent.

All in all, I was very disappointed and surprised for a Hilton property, and will be contacting them about it, too. Thanks.