Illa Noize

Review of Sandals Montego Bay

We were staying at Montego Bay and we were going t...

We were staying at Montego Bay and we were going to take the shuttle to go to Royal Caribbean for a dinner reservation at 6pm. We were 2 minutes late to the arrival time and the shuttle was already gone. My wife was very frustrated and seen a manager on site names Nana. We explained him what happened and he offered to take us there himself with no hesitation. He also called the restaurant to let them know ahead of time that we were on the way. He really went above and beyond to help us and exceeded our expectations. We are extremely grateful for him; it's the little things that truly make this resort and staff a 5 star experience.