I made an appointment and signed a contract w Prog...

I made an appointment and signed a contract w Progressive Service Company, Raleigh, NC, 2 weeks prior to yesterday for them to come disconnect/reconnect a kitchen sink so the ripout of a sink/countertop and a template could be made today to facillitate the cutting and install of a granite counter top and stainless steel sink, and faucet assembly. They gave me a window to arrive for today from 8am to 1pm. They phoned me at 12:45pm yesterday and left a phone message that, "their plumber had an emergency to deal with", and needed to, "cancel the appointment". Progressive disrupted my plans for this plumbing disconnect with a 'last minute' message about 'their' problem. They had no contingency plan. No other plumber was available (as big a company as Progressive is). They did not honor their part of their own contract? COMPLETELY IRRESPONSIBLE AND DISRUPTIVE!!! I will never use or refer them to anyone. I finally gathered the impression they didn't want to hear the complaint when I called them back after receiving their 12:45pm cancelletion. Dysfunctional bunch... AArrrrrrrrrrrrrrrr!