Nicki Arrabito

Review of Gurney's Montauk Resort and Se...

Horrible experience here. If you stay here, do yo...

Horrible experience here. If you stay here, do yourself a favor, and watch your credit card statement like a hawk! My credit card statement is a record of all the errors they made in charging me; first we were charged a breakfast we never ate. Ok, that happens,we were able to get it removed. Next they told us they were going to refund us some money for a room upgrade we shouldn't have paid for, two days later they are charging us that money back! There is no transparency or clarity and no accountability for the mistakes they make. When I finally spoke to someone in accounting I found another fraudulent bar charge we might not have caught if we hadn't been vigilant because of the mysterious charges and refund activities. Also, make sure you double check what to expect as far as services, rates and deals. We were told over the phone that we would be getting a 20% discount on spa services as per the winter rate. That is part of the reason we chose to stay at the Gurney. When we arrived we were told that was simply not that case. At no point did anyone at the Gurney attempt to make any amends for the multiple mistakes they made. In fact, we only got the run around every time we asked to speak to a manager about the miscommunications. When I called about the inexplicable list of charges and refunds showing up on my credit card (a week after my stay) they still tried to tell me no one was in to take my concerns; it was up to me to push them just to try to get my concerns addressed. What kind of place makes so many mistakes and doesn't even apologize or make any attempt to make up for it? I have never written a negative review about anywhere before, but this customer service was just terrible.