I ordered a large screen tv from a store serving t...

I ordered a large screen tv from a store serving the US Military (shopmyexchange.com). The retailer shipped my TV via Progistics (d.b.a. Fragile Pak) 17 days ago. Origin Warehouse was in Virginia, FragilePak warehouse in Philadelphia PA, final destination = suburb of Philadelphia.

Despite being picked-up by FragilePak 17 days ago, FragilePak has still not provided any updates, and searching the tracking number on their website shows that the TV is still in transit to the destination warehouse (Philadelphia PA). Per the FragilePak website, the TV should have arrived at the destination warehouse 2 days ago (and this was after 2 previous missed/delayed dates).

I called them 1 week ago, and again today. On both calls, the customer service representative was unable to locate my TV and only state that it is still "in transit and will be scanned when it arrives at the warehouse."

I would not recommend anyone ever using Progistics/FragilePak as a shipping method. Recommend you consider shopping elsewhere if you hear of a retailer using FragilePak.