Stefan Vink

Review of Kegro Deuren

Top layer of the kergodeur has been released (poor...

Top layer of the kergodeur has been released (poor quality door according to second opinion). Customer service is barely accessible. Due to the crowds, they cannot make time to look at this complaint. After a long "rambling through" someone finally spoke and indicated that they could do nothing. Since March, a quote with an appropriate discount is still waiting for that.
- poor quality doors;
- no time for customer complaints;
- agreements leads not after.

Complaint was received by the reception, through to back office / settlement complaints where again complained explained. Still talked with a kind of representative (Tom) all information sent via e-mail, and explained by telephone several times. Problem was clear.

I'm curious about what kind of information you're looking for, or it may be that is lost email sent once again Kergo doors ....