Goldie Van Horn

Review of Klingmans

When I placed my order for a dining set, I was tol...

When I placed my order for a dining set, I was told it would arrive in 6-8 weeks. 8 weeks came and went and I had heard nothing from Klingman's. I called and was told a different date. After that date also passed, I went to the store and was told yet another date it would ship. A few weeks after that day, they finally called me that the furniture was ready, with no apology or regret for the delay. 13 weeks after eating every meal at a card table, my family finally has a dining set.

The furniture is high quality and I was pleased with the sales representative who helped me. However, anyone who orders from them should know their timetable isn't trustworthy and they really don't care when you get your order.

Update: The store manager called me after seeing my review. She apologized for the poor communication and told me they have discussed the importance of better communication and updates with their associates. I appreciated hearing from her.