Will Z

Review of Martin Main Line Honda

I came in at 9:30am to get my A/C issue diagnosed ...

I came in at 9:30am to get my A/C issue diagnosed and fixed as per my appointment. I was told it should be done around noon because the job should take about 2hrs. As 1:00PM approached and no one called for me, I went to get a status update from the front desk. Turns out they weren't too sure who was working on my car because my service advisor, Lucas, was out and my car was just left in the garage, not being worked on, for hours... So then they got someone named AJ to work on my car. Told me to wait another 1.5hrs and it should be done. I ended up leaving with my car at around 3:45PM. Over 6 long hours of waiting... This place is so disorganized... I won't be coming back here... I bought my '19 Civic here and brought it in here a few times for service with each time leaving with an unpleasant experience. I've had enough of giving this place a chance...