Natasia hieber

Review of Woolley Grange Hotel and Resta...

As a family we used to enjoy staying at this Hotel...

As a family we used to enjoy staying at this Hotel, but since the new management team have started the customer service recieved from returning customers is unbelievably bad. They assume that customers are liers and that "they are always correct". They shamefully call themselves a family friendly hotel when actually they do not welcome returning customers. It's unbelivable that they can survive in this market wth such negative attitide towards customers. I woud have assumed that customer service was the most important thing when running a business? I will never be staying at this hotel again.