Patrick Parham

Review of Andy Mohr Buick-GMC

I bought a used 2016 Buick Lacrosse from Andy Mohr...

I bought a used 2016 Buick Lacrosse from Andy Mohr Buick GMC. Unfortunately I was involved in a total loss accident with my prior vehicle so I did not have the luxury of taking weeks to select my new vehicle. The service from the start of the sales process to the end was awful.

The car had a tire with low pressure for my test drive. The salesman Jorge was not knowledgeable about the car. I think they sensed my urgency in needing to get into a new ride and took advantage of that during the price negotiation. Shame on me for not having a better poker face. They only came down $50 form the list price, and claimed they were losing $600 on selling this car.

Andy Mohr also refused to release the car to me until they had the physical check in hand from my bank. According to my bank this is not standard practice. Apparently the tracking number and a copy of the loan agreement was not enough to release the car. All this despite me being told otherwise (BY 2 ANDY MOHR EMPLOYEES) when I signed the purchase agreement.

I was provided with a loaner vehicle 3 days after having signed the purchase agreement and them having not received my check, but I had to complain to a manager for this to be offered.

The whole process just wasn't nearly as easy as it should have been. The service sucked and no one really seemed to care about my experience. Don't make the same mistakes as me! There are better dealerships out there.