Brian Phillips

Review of In The Swim

Absolutely terrible customer service. I ordered tw...

Absolutely terrible customer service. I ordered two skimmer baskets and it took over a month to receive them. As such, I ordered them from another online vendor and received them within one week. I sent the two skimmer baskets back (had to pay $9 shipping to send them back) and received an email a month later stating that I had received a "partial refund". I immediately called and asked why I received a partial refund since the delivery took over a month and I returned them as soon as I received them. The girl put me on hold for about five minutes and came back on and told me I would be receiving the remainder of the refund and should see it on my credit card within 7 - 10 business days (which is ridiculous). After three weeks, I called back today and asked why I hadn't seen any credit on my credit card yet. After a short delay, the rep told me that they don't refund shipping and handling and that this policy is clearly stated on the website. I stated that they are charging shipping and handling for something that took over a month to receive. She stated that they have no control over shipping dates (even though they provide shipping times on their website that indicate 7 - 10 days if drop shipped from the manufacturer). I stated that someone should have called to tell me it was going to be delivered so late and she told me that I was the one responsible for following up on that (I get notifications from online vendors all the time when items are being delivered late). I then asked her why I was told that I would be getting a full refund and she continued to tell me that they don't refund shipping and handling charges. I finally told her to listen to my previous conversation and she balked at that when I told her I don't know the name of the person to whom I previously spoke... totally throwing attitude at me. I then said that a $9 credit must mean so much to them that they are willing to lose a customer for good and she mumbled something about it seems like it meit's a lot to me and said that she wasn't going to do anything if I was going to be rude with her. I told her that she hadn't seen anything cloe to "rude" yet and she again stated that I was being rude. I finally told her that she was full of $#!% and she hung up on me. And they probably wonder why they receive so many 1 ratings...