Kieren Mullooly

Review of Mollydooker Wines

*Review edited after a positive call from Alex in ...

*Review edited after a positive call from Alex in the Mollydooker team, who kindly resolved the issues that I had experienced. I am grateful to them for reaching out to me as I really do like their wines.*

Dear Mollydooker team,

I wouldn t usually complain but wanted to provide some hopefully constructive feedback after a recent visit to the winery left a slightly sour taste in hindsight.

I was very excited to finally be able to visit the winery in person with my wife and 2 friends, as I ve held Mollydooker as my favourite winery since first tasting the boxer Shiraz over 10 years ago in New Zealand. On arrival I enquired about my Molly club member status as I had a notification earlier in the year that although I hadn t signed up for automatic deliveries, having spent over a certain amount qualified me for automatic membership and my account has the members discount applied. I was told at the time that they couldn t find me in the system. Undeterred, all four of us paid for our premium tasting and thoroughly enjoyed it. I do love the wine! Afterwards I again mentioned that I do have members discount associated with my account and asked if this would at least be applied to what we ordered on the day, to which I was initially told no, but after checking with a supervisor it was discovered that I was on the molly club list, and the 20% discount was then applied to the bottle of gigglepot that I bought for that night. What has upset me in hindsight is that after confirming I was in fact a member that should have qualified for a free tasting for myself and up to 3 guests (as far as I understand), there was no offer of refunding the tasting fee that we had all paid or of applying it to our purchases. My friends that were with me also made a few purchases but my member discount was not applied to these. Had I known that that was taking place I would have bought them myself. Sadly it is the little things like this, being helpful and proactive, that made the visit to other wineries in the area so much more enjoyable, where we were rewarded for making the effort to visit rather than simply being treated like a commercial transaction.
I also tried to reach out to the team privately but received no response.

A disappointing experience in the end.