I've been on hold with them for 26 minutes now, an...

I've been on hold with them for 26 minutes now, and no one has even picked up to greet me and say "please hold". I've been calling the past 2 days and I've been leaving my name and number to give them MY money and have my wedding there. It's always the same "Phelix will call you back" - however at this rate I would NEVER want my wedding and have it managed at such a rude and careless place with absolutely ZERO customer service. Absolutely ridiculous.