Purchased 4 tickets in January for a May 2020 show...

Purchased 4 tickets in January for a May 2020 show. This was honestly going to be a highlight of my vacation to Chicago. Now, the show has been totally cancelled due to co-vid. Unfortunately, despite this "act of God" this vendor refuses to give me a refund to my original payment method, despite several email attempts back and forth over recent weeks. Giving 2 stars because the show looks awesome and I'm impressed by their online presence & quick response time to emails. However, overall, this is just a terrible customer service answer for people who spent hundreds of dollars on tickets. Totally understand that they want to save their business by REQUESTING that I potentially take a gift card or reschedule, but I do not live in Chicago and have no clue when I will be in a position to visit under the current circumstances, so a gift card or tickets to a future show are just not acceptable options. The funny thing is that I was planning to donate some of the $280 I paid in tickets back to the Magic Lounge after I paid back my 3 friends who previously paid me via Venmo for tickets. No chance of that now. So disappointed that I now have to resolve this with my credit card company as a disputed charge.