Congratulations! I am celebrating 10 years of your...

Congratulations! I am celebrating 10 years of your total incompetence!
Over 10 years ago I spent $2600 to buy the Adobe Master Collection. I wasted hours upon hours on the phone hoping someone would answer. No one ever picked up! I asked a simple question about Photoshop. Your auto email reply did not answer the question and I told you so in an email reply. You never answered the question.
If you can t answer a question for a customer a day after I spent $2,600 to buy your software, HOW could I ever do business with you again!
HOW COULD YOU TRUST YOUR LIVELIHOOD TO INCOMPETENT PARTNER?