Morna Francis

Review of Hilton Garden Inn / Homewood S...

My first visit about 2 years ago was pretty good a...

My first visit about 2 years ago was pretty good and up until I checked in this time around the customer service was excrement. But this time around, when I checked my parents into rooms that I reserved for them, my experience was totally disappointing. I travel for work and frequent Hilton properties but this is the first time a front desk clerk was quite comfortable without an effort being made, to tell me 'no'. Albert had no problem asking me to wait to check in and then proceeded to tell me 'no' for several requests I made as a loyal diamond member. Next time I'll book the Garden Inn next door.