Reyna Tomasek

Review of Ballsbridge Hotel(Dublin)

Terrible experience kept getting worse,ended with ...

Terrible experience kept getting worse,ended with waitress and girl at front desk arguing with us about supposed credits that were to be applied to room for all the crazy mishaps we dealt with which included a wrong outdated dirty room, broken coffee maker exploading on our luggage,room move to an even worse room, room service incorrect food orders (twice in a row) and just argumentative incredibly un service like staff. Running a hotel in Chicago years past,I would be embarresed if my staff acted like this. The dm I finally spoke to,John,offered us a room credit each night and free meal for (3) of us daily. When we were leaving and tried to settle bill they argued we were already closed out and could not recieve food credit and were forced to pay..ridiculous does not even sum this stay up. Also be careful the rooms were going for online as we were there much much cheaper than what we paid in advance,which we mentioned as well. Also checked our bill and only credited one night discount off rate and refuses to accomadate what they promised. Honestly the worse hotel in Dublin right now. Our taxi driver to airport explained it was great,but under new poor management.