I have been a customer of this store for over 5 ye...

I have been a customer of this store for over 5 years and purchased a new 2017 motorcycle from them in 2017. Today I spoke with the service department and inquired about getting my wheels balanced. I recently purchased rubber from another supplier and one of the weights fell off the front rim. Thus the need for balancing. I have purchased tires from them and found them over priced so I looked elsewhere. Their technicians are great but their service policy obviously is lacking. I bought a bike there along with helmets, clothes, parts, etc. But I didn't buy a set of overpriced tires there so I can't pay their technicians to balance them. I can't pay for service at the service department. With my recent purchase in hand and it obvious, I asked the question and got asked by the service person if I bought the tires there. I said no. So he said no they can't do it. I'm paying for your labour. The question of where I purchased the tires should not be asked. Congratulations. I will no longer purchase anything from your store. I will purchase my next bike from another, more customer service based shop and will tell others to do so as well. On your website you say you pride yourselves in customer. Words are cheap. Actions speak louder then words. Booooo!