Step up guys! I have a YouTube video going up and ...

Step up guys! I have a YouTube video going up and everyone will see the junk part you just sent me that I am returning!

Good variety of parts; however, their hands off customer service is a pain. I've read reviews where I see how interacting with the customer is a waste of time as the problem often sounds like user error; however, I have been shipped used, repackaged, and faulty parts to which their automated service feature does not cover all these scenarios and if you choose wrong you will not get a refund. Due to overall good pricing I don't compare much as I use to, but after receiving a used or open window motor and another window motor with wiring reversed to which I could have received cheaper on Amazon and save $40 I will start looking to competitors for some of my purchases. I have used Rock Auto for years as recommended to me by a 30+ year mechanic and recommended it to others; however, it's waning ability to step up in service and quality consistency has me saddened that I won't have a reliable one stop shop in the future, but eager to see companies more easily held accountable due to a desire step up and take Rock Auto's market share.
Their parts usually but not always save you money, the pictures and information on their site are usually but not always correct, and you will on occasion get a junky product to which you may have to financially eat. Overall they are better than most suppliers.