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I showed up with a company truck with a major air ...

I showed up with a company truck with a major air leak early on a Monday, with no appointment, and was advised that the truck would probably not get into the shop until Wednesday with the backlog of work they had.

While waiting for my dispatcher to come up with a plan to recover me so I could seat another truck, a tech came to get the truck, and it was fixed the same day.

I think perhaps they estimated that the diagnosis and repair would be straightforward based on the symptoms in the complaint, since there was a leak between the compressor and the tanks. I don't think they would have tried to get it in so early unless they were reasonably confident that it wouldn't disrupt their workflow, but I certainly appreciated getting back on the road so quickly and not having to figure out how to get to my home terminal with a bunch of gear and then to figure out how to recover the truck a few days later.

If you have an issue that requires dealer service, this shop is large and highly productive. I can't say that everyone would get such rapid service, because this particular problem might have been easier for them to bang out than others, but I had a very good experience, and am happy to be charging my tanks again.

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