Sara Campbell

Review of Eugene Water & Electric Board ...

I called to ask a question on the new fees. The "c...

I called to ask a question on the new fees. The "customer service" representative must have been trained by a lead troll!! She was rude, condescending and MEAN! I'm not sure why. All I asked was "what are your new fees?". I gave her my account number, verified my information. We've been with you for years(not a choice there). We pay over $300 a month for our services ON TIME. RETRAIN your reps!! They act like trolls! This is not the first time. In fact, I can't remember ever calling your office in the past 4 years and having ANYONE pleasant! Very frustrating EWEB.