randy armstrong

Review of Sovereign Bank (Texas)

I submitted a request for an extension or movement...

I submitted a request for an extension or movement of my payment because I would be late past my due date due to dealing with the COVID-19 pandemic. I never received an approval or denial result in reference to the pandemic extension request but I received a lower credit score due to missing my payment. Fifteen days later, I made the payment. I had been told before by a Santander Consumer representative before that communication was very important so I tried to communicate with a rep prior to the due date but did not have anyone pick up from the automated phone service. For future references, you should make sure Santander Consumer does as they say because my credit score is lower due to no other Bill's but my car payment. This is one of two terrible experiences with Santander Consumer and I can't wait to pay this company off. I will not select this company again to finance my auto loan and do not recommend it to others. Buyers beware.