Ok, so in October or November the heater went out....

Ok, so in October or November the heater went out. First time. 5 yr old furnace. Whole AC outside unit replaced by the company. Ok. Cool.

It s a service call. Okay. I get it. Guy gets here, says it s the thermostat, doesn t have any on the truck, but call them back and they ll install with, guess what, new service charge and the charge for the device which is super overpriced.

Ok, we get a thermostat. Call them back. He puts it in, it works, briefly. But now, it goes off and comes on when we don t want it to. But it works. The heat at least.

2 weeks later. It stopped working. And the air too.

I call a friend. He checks it out. Replaces the thermostat, again. No one else touched it. Not one other person has touched that system since that day. He didn t rewire, he didn t have tools. Neither did I. We literally took one face off, put another one on. Nothing more. It never worked right again. Since then.

Fast forward.

Now, it s April. Guy comes to fix it. Seems nice. He asks who did it last time, idk check the service order. Then, he accuses me and my friend of messing up the system THEY put in. Hey man we don t install it like that. Y all broke this don t let non-certified people people touch it. Blah blah blah.

No one else has touched that unit. He argued me down then turned salty the rest of the time. He fixed it then told me in the future don t touch it.

I told him, in the future, actually fix it instead of blaming your customers. We went 5 months without air, because of them, and then they fix it and blame us for the mistake.

Aside from the very first service call, we deserve a refund. This is ridiculous.

A#1. Please. Gimme a break...