Daniela Bobsin

Review of Ritz-Carlton Toronto

Disappointed experience. I been to the Ritz Charlt...

Disappointed experience. I been to the Ritz Charlton in Montreal twice. From the first greeting to check out it was the most amazing experience I had with any hotels. We received a refreshing wet towel and water while having the personal check in experience. Followed by, a staff member showing us the features of the room. In addition, I received an email from the guest relation prior to artival regarding preferences. After spending four years in Aviation, I developed a professional eye for the hotel industry.
Approximately, one hour ago I checked in the Ritz Charlton Toronto. It is a special weekend for my husbands birthday. The gentleman at the reception desk was aware of a one night stay instead of two. After a quick conversation about the purpose of our stay, he offered us an upgraded without any details. We both declined, so he offered the details of the upgrade, junior suite which includes a separate bedroom from living room with extra bathroom. Also, the price would be negotiable and he could offer it for $100/night. However, I was under impression as an AMEX Platium Card holder and booking the second night under the terms of the Fine Resort, I would receive an upgraded when available. The upgrade was obviously available. We declined and the gentleman stated that he will program our keys then for the two nights, so we don t need to return after the first night (two nights were separately booked). He highlighted that we can stay both nights in the same room. I payed for two nights over $1000 and feel treated like a Motel guest.