Hmmm.....Staff is really friendly and helpful but ...

Hmmm.....Staff is really friendly and helpful but follow through is lacking. I ordered a kettle for tea called 3 times on two different days and kettle never dilivered. The sink drained VERY slowly (I was worried about it overflowing) and my smoke detector was hanging off the wall. I also needed something printed sent the dcoument as instructed and recieved an email that it would be delivered monmentarily and it never showed up. Vibe is fun but service follow through is lacking.