Thing? 4 stars? But where?

Thing? 4 stars? But where?
We arrive on Sunday 23 August, by booking a double room, we go up to the room and find 2 single beds. I go down to the hall and tell the boy (very nice) despite it was his first day of work without coaching that in our room there are 2 singles and not a double. The boy being on his first day at work did not know how to solve the problem. After about 20 minutes he gives us a double. We enter the room and there is no linen, shampoo and shower gel .. But the guy from the reception resolves once again and brings it all to the room. Ok, price in the norm .. But the cleanliness of the rooms is very bad, shower falling apart, dark room very old furniture. In short, it was not a good experience. I will go back to that area, but I will definitely avoid this sort of one star hotel .. Not a 4 star as it says.