My initial impression of Daniel Cobb Westminster w...

My initial impression of Daniel Cobb Westminster was a positive one. From viewing the flat to signing the contract, everything was done quite promptly and the service was friendly enough. Once we moved in though, the service was a let down, particularly when dealing with the property management team. On one occasion, I was asked by Reagan to confirm dates for a routine check of the property. I made arrangements to work from home on the dates agreed to accommodate their request and ended up with no one turning up twice. Eventually, I just got told it would have to be moved to another month as she was very busy - not even sure that visit ended up taking place. Not the best service! When emailing to flag maintenance issues, it also took a lot of chasing to get a response. This has improved slightly since being given a different property manager, but I did find myself without a response to an issue flagged to Salome as well so may be a common occurrence across the whole team. Renewal fees should also be confirmed over email when communicating with tenants - although these may have been specified in the original contact agreed the year prior, it seems like common courtesy to remind tenants of this when starting the process over email - just came across a bit sneaky and put me off them even more. Overall just an underwhelming experience.