My stay at Deerhurst Resort was great: the ameniti...

My stay at Deerhurst Resort was great: the amenities, grounds, and rooms are beautiful. Unfortunately, upon my arrival, the Resort could not provide me with my room until 2.5 hours after check-in time. I was told that check in time is not necessarily 4pm, but BEGINS at 4pm. This response was unacceptable. 5/5 stars for the resort, 2/5 stars for the service.