Matt Layette Review of Mercedes Benz of Denver
Ok experience. Went on a Saturday with family and ...
Ok experience. Went on a Saturday with family and definitely didn't look the part. Sales team was fine and really looked hard to find us a car that met our wants.
Found the car from their Houston dealership and we bought it sight unseen with the expectation that since it was still a Mercedes there would be a level of inspection and quality with it. We received the car and overall were happy with it.
Problem is we requested information prior to signing for it about what was done to the car multiple times at the dealership it was shipped from so we have an idea about the maintenance and improvements to the car. After multiple contacts to get, I am still unsuccessful in retrieving the information. It clearly didn't go through a full inspection process. I offered to pay to certify it but it wasn't something the dealership was interested in.
The car was delivered and the whole front it is rashed with rock chips. Yes, they are filled in with touch up paint but when you have hundreds of them, touch up paint is unacceptable for a 55k car. We will have to have the front end repainted. Not sure it was this dealership's issue but their dealership in Houston for not disclosing it. Unless it was disclosed and they chose not to disclose it to me. At this point, I have a front end that will need repainted.
So all in all an average experience. We have bought nothing but luxury cars for years now and we typically get considerably better service and product. I would maybe buy a car here again but with much more caution.
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