I

Imran Khan

4 years ago

I am sorry to post this, but my recent experience ...

I am sorry to post this, but my recent experience was unacceptable.

I booked a sit down afternoon tea at Huffkins in Burford a month ago for Sunday 5th July. I received an email confirmation when booked and even the day before to confirm my booking.
This was planned so that we could enjoy my wife s birthday once lockdown restrictions had been lifted.

We arrived on the day only to be told that it was takeaway only (fair enough) and that all bookings had been cancelled - except clearly not ours.

We live in West London and drove 1.5 hours to Burford for our booking on 5th July 2020 at 3.45pm. Apparently there are no bookings until end of August despite everything else in Burford being open.

Being closed is not the issue - but not contacting us to let us know is unacceptable. To then send us an email a day later to ask about our experience is a joke really.



We like to come to the Cotswolds for a treat every now and then and often include a trip to Huffkins. But this has definitely left a bad taste.

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