Progressive did such poor-quality work in my home ...

Progressive did such poor-quality work in my home that it has had to be gutted to the studs and subfloor! It will cost more than $30,000 in time and materials to REPLACE, REPAIR, and COMPLETE the work they were contracted to do in 8 weeks and couldn t accomplish in 4 months.

Use anyone but Progressive. They don't care about you, your time, or your home.

They wasted time and materials, and dragged out their own 8 week timeline to 4 months before walking off the unfinished job entirely.
- Their Project Coordinator Vickie McNeil or their Project Manager Tony Lutz would tell me workers were coming, the crew wouldn't show, and the workers and scheduling staff would tell me they were scheduled on different jobs and didn't know when they would be back. Vickie's replacement Louis Barber, wouldn t respond or would only give a few minutes or hours notice someone was coming at all.
- Louis Barber tried to submit a false structural engineering report to City of Raleigh Inspection to avoid structural work. Thankfully, I had paid out of pocket for a real structural engineer s onsite assessment and report noting the additional joist work to support the weight over our kitchen table. (Yikes!)
- Progressive Service Company demoed our 1st floor kitchen ceiling for 2nd floor plumbing work and left it a mess for 5 weeks while only showing up a few days over that time.
- Even after being so far behind, Louis and their crews admitted they were pulled off my job to work on Progressive Service Company owner's house.
- They didn t install the backer board to the subfloor correctly so the floor tile that was laid and grouted cracked along the seam and all had to be demoed.
- They incorrectly installed a 6 foot soaking tub which the manufacturer would not warranty. After trying to shift it 3 times to correct their mistake (wasting additional weeks) they cracked it and a new tub still had to be ordered and installed adding more delay.
- After Louis said his crew would return to complete the manufacturer's instructed second waterproofing coat and after receiving pictures of the holes through the cement board that were empty of waterproofing in addition to the window frame missing waterproofing Louis Barber refused to send them to complete this step.
- Their subcontractor Victor Miller of VM Home Improvement decided to litter our home and numerous places in our yard with their trash, including sharp pieces of glass and ceramic tile, instead of hauling it away.
- When their sub Victor Miller walked off the job after being caught spot bonding wet area walls instead of proper notched trowel mortar installation Louis blamed me, the homeowner.... wrap your head around that one.