Katia Hinson

Review of Champneys Forest Mere

It was a very disappointing day spa. The hotel sta...

It was a very disappointing day spa. The hotel staff and customers are adhering to covid restrictions, however there too many customers allowed in the spa considering the restrictions. We could not find somewhere to relax as all seats were taken, occupied by people or reserved with robes.
To make matters worse, the main sauna was out of order and the steam room in the ladies changing room was also not working. The jacuzzi inside was working on and off , but the water was too cold so it wasn't enjoyable at all.
When we did eventually found somewhere to relax, none of the rooms were warm enough.
When checking, we realised that they are going to charge us for charity donation and also gratuities. You cannot opt out either.
This will be our first and last visit. There are much better spa hotels in the area, especially for the money you pay.