Tom Zink

Review of In The Swim

Ordered three items for a pool closing this weeken...

Ordered three items for a pool closing this weekend. All items shipped except for the air pillow. All items were listed in stock when ordered as would not have ordered if not in time for pool closing this weekend. Called 1-800 number and they went to check on order, was on hold 28 minutes before I used another phone to call and actually found out what was going on with order prior to 1st call coming back on line. I was told this doesn't happen often , but they had to use another supplier for the air pillow and it would not ship until next week (after we are to close our pool)! I was also told that the order can't be cancelled due to how system is set up and that if I return the item it is at our expense!
Pay the extra $ and get supplies from your local pool supply store....not worth the extra headache dealing with in the swim!