Yahna Wilson-Talley

Review of Holiday Inn, Ithaca, NY, US

My experience with this hotel began the week befor...

My experience with this hotel began the week before I checked in. Mike, the General Manager was and is AAMAZING! I faxed a Credit Card Auth form before even arriving in Ithaca and he was patient, knowlegable, and pleasant every time I called. I came to Ithaca to celebrate Ithaca College's 125th Anniversary and the Inaugaration of their 9th President, Shirley M. Collado. All of the hotels were booked but thank goodness that the ICAlum held a block of rooms. As much as I have been to Ithaca, I had never stayed at this hotel. I was PLEASANTLY surprised by the hotel and the staff. Let me first talk about the hotel and rooms. The rooms are clean, comfortable, updated and contemporary. Even the bathroom was spacious! I read one of the reviews where someone said that the bed was uncomfortable. Well, I know everyone has their own experiences but I slept like a baby! The bed was comfortable and the pillows were fluffy like you were sleeping on a cloud. Each room has a refrigerator and a Keurig for your convenience......honestly, it is so nice , for this to be a small hotel, that you have a Keurig in your room!!!!!! I LOVE the thought and care that was put into this hotel. The television in your room is mounted, there is plenty of desk space and lighting and USB ports all over the room. The hotel has a nice size pool and fitness center and let me just talk about breakfast. Yes, it is a continental breakfast.....But it was VERY good! they have Omelets, sausage (plain and turkey) cereal, toast, juice , coffee, DELICIOUS little cinnamon buns that they keep HOT AND FRESH at all times and .....wait for it......... a PANCAKE MAKER!!!!!!!!!! The pancakes come out hot and fresh and they are very tasty folks....(can you tell I am a foodie.....lol...sorry its the little things that excite me.....lol) It was just a very nice addition to the complimentary breakfast. Most hotels have that same old waffle maker. Shout out to the Holiday Inn Select and Suites for stepping it up! Lastly, I want to talk about the staff and the Phenomenal customer service that they provided during my stay. Mike, (the GM), Courtney, Melissa and Krista...THANK YOU SO MUCH for your pleasant and personable demeanor and the pride and excitement you all show when you talk about this hotel. I read in a previous review that someone had a problem with lady bugs/beetles in their room. The same thing happened to us but when I called down to the front desk, Melissa was at my door within 10 minutes with the vacuum, vacuumed them up and apologized profusely even though it was really not her fault at all. I appreciate that so much and we did not see anymore beetles through out our stay. My daughter attends IC so I travel here frequently. This will be my hotel!