Super nice stay, good room and great breakfast BUT...

Super nice stay, good room and great breakfast BUT I wanted to order a taxi zt the reception, the receptionist (young lady) was very rude ... She didn't even check if a taxi was available and she reply : "I can't reserve a taxis" . What?! First time of my life that a receptionist replied that she can't reserve a taxi! This was very disappointing for my last day.