I question the level of knowledge, ability to unde...

I question the level of knowledge, ability to understand customer needs, and willingness to do anything past the simple job. The plumber that came out was a great guy and tried, but didn't understand what I wanted and seemed unable to give me any reason why they couldn't complete the bid/job. I bought a new tri-fuel portable generator. I called John Moore to get a quote for a transfer switch and see about getting a gas line run so I could hook up to the natural gas line and not worry about filling gas cans or 20 pound propane bottles during a hurricane. First the dispatcher tells me they don't do transfer switches, but they could send a plumber out. Plumber comes out and seems mystified by my request. Calls back to the shop, talks to electrician and he tells me my generator is too small. I point out that I am only wanting to run certain circuits, not whole home. Electrician on the phone tells me I can't do it because you can't run generator inside garage where the electrical panel is. I tell him I never said I wanted that, we need to run a line from outside through the outside wall with a plug on the outside of the house to a transfer switch located in the garage. Finally he says that is doable. Great. But the plumber is still flummoxed about running the natural gas line. Says he will check with master plumber and get back to me with a quote. He takes pictures of locations, panel, generator, and even the quick installation guide that shows procedure for starting the generator with each different type of fuel. I ask him if he wants to take picture of spec page in manual, he says no need. I get a text later from him saying master plumber says my generator doesn't support Natural Gas. I send text photo of generator owners manual, including spec sheet showing natural gas installation guidelines and say thanks. I guess if John Moore Master Plumber isn't willing to install natural gas to a natural gas capable generator, then I guess they won't install it no matter what.