I recently went to Motor Werks to have my BMW serv...

I recently went to Motor Werks to have my BMW serviced. Prior to my visit I scheduled an appointment for my servicing (which was made several weeks in advance). Upon arrival, I was not greeted by anyone, and stood around waiting for 20 minutes until someone greeted me only to say "One minute -- I'm busy". Overall, I ended up waiting well over 30 minutes just to talk to someone when I had made an appointment ahead of time to drop off my vehicle. Why make appointments if they're not honored? The icing on the cake was that the 1.5-2 hour servicing took 4.5 hours because "we're so busy because we're the best" according to the service advisor. I'm sorry, but to be the best you need better customer service.