Scott Fegter

Review of H & H Cheverlot

I came in to have a chip repaired on my windshield...

I came in to have a chip repaired on my windshield and decided to order new floor liners. I made the call to the parts department the day before and they said they would order them for me the next day. I dropped off my SUV with the service department to have the chip repaired and had mentioned that I would be picking up new floor liners as well that day. The service department said the would have them brought to the service area so i did not have to make 2 stops. When I returned to pick up my vehicle the floor liners had not arrived (no big deal to me). I picked them up a few days later and was charged an installation fee for doing 50% of the work. I took out two of the old mats and installed two of the new liners. I could maybe understand paying for an installation fee had they taken my car and vacuumed it out and not installed it over all the old gravel/dirt/etc. Looking at the parts department it should have cost me $280 prior to taxes just to pick them up. I was charge nearly $500. I feel I got worked over by the service department and if this is how you do business at H&H chevy I will no longer be using your services and will leave reviews with websites like the BBB.