Patrick Crumb Review of A-Z Management
Be aware of the extra "Administration Fee". I just...
Be aware of the extra "Administration Fee". I just moved out of Kensington Club in Rocky River at the end of February 2021 and upon receiving my security deposit (which took over 30 days to receive, I moved out 2/28 and the check was post marked 4/2) it was $130.00 less than I had originally put down. This was not due to any damages or cleaning costs, but for a "pre-leasing fee" and "administrative fee", looking back at the lease it is stated (item 16) that this fee is mandatory and can either be paid at the beginning of the least, in installments, or taken from the deposit. SO you can either have $10-$15 added to your rent, be charged $165 for this "administration" and application fee ($35.00 nonrefundable) for the apartment, or have it taken from your deposit.
I feel as though the almost $9,000 I gave them over the year I was there would be enough for "administration" but I am mistaken.
I am giving them 2 stars. 1 I will give for the property manager, she was responsive to my emails and did follow up timely with my inquiries to this fee and 1 because I did not completely hate living at the apartment. Beside that the walls are paper thin and you will hear everything going on above and below you. The first tenants below me had a terrible cough that kept me up at all hours of the night, the second tenants had a dog (even though the complex doesn't allow them?) that would bark randomly day or night. My apartment was right next to the railroad tracks and trains would often come by blowing its horn and shaking the whole building. The parking situation is unreliable, you are able to have a covered space for an additional fee, but a heavy snowfall this winter brought the awning down crushing the cars underneath. If you want to use the lot it is first come first served and usually the spots were all taken by the evening and you were left to park on the side of the lot in the grass or try to squeeze in.
Altogether I would not recommend the Kensington Club apartments for the sounds and unreliability of the parking and I will not be looking at other AZ Management run for their absurd administration fee.
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