I am disappointed in the hotel- I checked in at 8 ...

I am disappointed in the hotel- I checked in at 8 PM but my room was not ready yet. I was provided with a drink voucher for the trouble but their bar didn t accept them! I was also not directed towards which set of elevators to take to my room and ended up spending 15 minutes trying to find the right one. The rooms are small and the bathroom is tiny. My closet doorknob was loose and came off when I opened it for the first time... I had to screw it back on myself. Will definitely not be coming here again.